Privacy Policy

Your Privacy Matters

At Cor Chiropractic, your privacy is important to us. Whether you book an appointment, browse our website, or interact with us online, we are committed to protecting your personal information in line with Australia’s Privacy Act 1988 and the Australian Privacy Principles (APPs).

Key Terms

  • Personal Information – Any info that identifies you (e.g., name, email, DOB).
  • Sensitive Information – Health, genetic, or other info requiring higher protection.
  • Processing – Collecting, storing, using, sharing, or deleting information.
  • Service Providers – Third-party companies that support our services (e.g., booking software, payment processors).
  • Cookies – Small files on your device that help us improve your website experience.

What We Collect & Why

We collect information to provide safe, effective chiropractic care and improve your experience:

  • Basic Info: Name, contact details, DOB – to identify you, schedule appointments, and communicate.
  • Health Info: Reason for visit, treatment history, symptoms – to provide safe care and meet regulatory obligations.
  • Online Info: IP address, browser, pages visited – to improve our website and prevent fraud.
  • Advertising Info: Interaction with ads (Facebook, Instagram, Google) – to run relevant marketing with your consent.

How we collect it: You provide it via forms, appointments, and online interactions; we also use cookies and analytics.

Legal Basis

We process your information based on:

  • Consent: For marketing and sensitive info beyond care.
  • Contract: To provide requested chiropractic services.
  • Legal Obligation: To keep records as required by NSW health law.
  • Legitimate Interests: To secure our systems, prevent fraud, and improve our website.

Cookies and Tracking

We use cookies to enhance your experience:

  • Essential Cookies: Required for booking and site functionality.
  • Analytics Cookies: Help us understand site usage.
  • Advertising Cookies: Enable targeted marketing (only with consent).Manage or block cookies via your browser or our Cookie Preference Centre.

How Long We Keep Your Data

  • Clinical & Appointment Records: Minimum 7 years.
  • Marketing Preferences: Until you withdraw consent.
  • Website Analytics: Aggregated/de-identified after 24 months.

After this, data is securely destroyed or anonymized.

Sharing and International Transfers

We only share info with trusted service providers that support bookings, payments, or emails. Some may operate overseas, but all transfers comply with strict data protection standards.

Security and Breach Notification

We use encryption, access controls, and staff training to protect your data. In the unlikely event of a breach, we will:

  • Notify affected individuals promptly.
  • Report to the Office of the Australian Information Commissioner (OAIC) within 30 days, as required by law.

Your Rights

You can:

  • Access or correct your information.
  • Request data deletion (where allowed).
  • Withdraw marketing consent anytime

Contact our Privacy Officer:

  • Email: riverwood@corchiro.com.au
  • Phone: +61 2 9153 9333

If unresolved, complaints can be escalated to the OAIC: www.oaic.gov.au

Children & Minors

For patients under 18, we obtain consent from a parent or legal guardian before collecting or processing sensitive info.

Updates

We may update this policy. Significant changes will be notified via email or website banner.

Version 1.0 – Effective 30/01/2026